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File #: 120352    Version: 0 Name:
Type: Resolution Status: ADOPTED
File created: 5/3/2012 In control: CITY COUNCIL
On agenda: Final action: 5/3/2012
Title: Honoring Randall J. Gyory for his achievements in service to the City of Philadelphia and its citizens as Interim Executive Vice President and Chief Operating Officer of the Philadelphia Gas Works.
Sponsors: Councilmember Tasco, Councilmember Jones, Councilmember Johnson, Councilmember Goode, Councilmember Kenney, Councilmember Greenlee, Council President Clarke, Councilmember O'Neill, Councilmember Oh, Councilmember Squilla, Councilmember Quiñones Sánchez, Councilmember O'Brien, Councilmember Green, Councilmember Reynolds Brown, Councilmember Henon, Councilmember Blackwell, Councilmember Bass
Attachments: 1. Signature12035200.pdf
Title
Honoring Randall J. Gyory for his achievements in service to the City of Philadelphia and its citizens as Interim Executive Vice President and Chief Operating Officer of the Philadelphia Gas Works.
Body
WHEREAS, Randall J. Gyory received a BS degree in Civil Engineering from the University of Pittsburgh and, in 1980, he joined the Philadelphia Gas Works ("PGW") and has spent the majority of his PGW career in the Distribution Department where he held several positions in Maintenance, Construction, and Engineering; and

WHEREAS, In January 2011, Mr. Gyory was appointed as Interim Executive Vice President and Chief Operating Officer for PGW and in these positions, he was responsible for Field Operations, Supply Chain, Customer Affairs, Gas Management, Marketing, Corporate Communications, and Corporate Preparedness; and

WHEREAS, Prior to his appointment, Mr. Gyory served as Senior Vice President for Operations & Customer Affairs, Vice President of Customer Affairs, and Manager of the Program Management Office; and

WHEREAS, During Mr. Gyory's tenure as Manager, he led a team of functional and business analysts in correcting and improving PGW's billing system software issues associated with the transition from their legacy billing system to a client server system; and

WHEREAS, Mr. Gyory's call center management team turned around a call center operation that was under-achieving, effectively reversing an order by the Pennsylvania Utilities Commission to outsource PGW operations to obtain minimum acceptable standards; and

WHEREAS, Through Mr. Gyory's leadership and the diligence of fellow employees, PGW's collection rate improved to an average over 96 percent during the last five years as compared to the historic collection rate of 92 percent for the previous ten years; now, therefore, be it

RESOLVED, BY THE COUNCIL OF THE CITY OF PHILADELPHIA, That we hereby hon...

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