Title
Honoring and congratulating Joseph M. Casey for his contributions to the City of Philadelphia as general manager of SEPTA.
Body
WHEREAS, Joe Casey has been a dedicated SEPTA employee for 34 years in a number of roles, culminating his career as general manager; and
WHEREAS, He has improved SEPTA in a number of ways, starting with establishing a customer-first culture and committing the Transit Authority to improving the overall customer experience; and
WHEREAS, Mr. Casey, in his efforts to improve customer service, created the Authority's first-ever Customer Service Division charged with ensuring that customer service is a fundamental part of every SEPTA employee's job description; and
WHEREAS, He established SEPTA's "Four Cs" of Customer Service - Cleanliness, Convenience, Courtesy and Communication - as the Authority's enduring guiding business principles; and
WHEREAS, Before serving as general manager of SEPTA, Mr. Casey served in a number of budgetary roles, including Chief Financial Officer and Treasurer, and various senior management positions in Internal Audit and Finance; and
WHEREAS, Since he began serving as the Authority's CFO before becoming general manager, SEPTA has achieved 16 consecutive balanced budgets and received the Government Finance Officers Association Distinguished Budget Award for 10 consecutive years; and
WHEREAS, Mr. Casey also made economic, environmental, and social sustainability core business priorities and created a culture that encourages initiatives to grow ridership, better meet the needs of the communities SEPTA serves and identify new revenue streams and cost saving opportunities; and
WHEREAS, He also helped to pass Pennsylvania Act 89 in January 2014 and procure funding so that SEPTA can embark on a number of initiatives to address its $5 billion State of Good Repair backlog, with projects such as bridge and track replacement, reconstruction of stations and other facilities and the purcha...
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