Title
Amending Title 21 of The Philadelphia Code, entitled "Miscellaneous," by requiring the implementation of an electronic option for conducting and processing all City-related interactions or transactions and to report on the work processes for all such interactions or transactions, all under certain terms and conditions.
Body
WHEREAS, Given the budgetary constraints the City continues to face, it is imperative that the City pursue opportunities to do more with less, including by using technology to reduce costs while improving the delivery of services to citizens through workflow process changes; and
WHEREAS, Many City departments continue to rely on paper forms to process requests for services and perform internal functions; in doing so, many departments are using outdated workflow processes that require employees to manually type data from paper forms into computer systems; and
WHEREAS, Significant efficiency savings and improved service delivery could be realized by technology to systematize work-flow processes, reforms that could and should be accelerated with the City's ongoing $120 million capital budget investment in technology; and
WHEREAS, For example, the Human Resources department testified during recent budget hearings that it was able to eliminate three unfilled, full-time positions, saving over $100,000 per year, by moving to an on-line job application system; and
WHEREAS, Departments such as Fleet, Revenue, and Pensions have successfully implemented document imaging systems to create more efficient workflow processes, allowing the departments to redeploy employees to tasks involving face-to-face interaction with citizens and customers; and
WHEREAS, According to the Environmental Protection Agency, in addition to cost savings realized from increased productivity of workers, organizations can expect a 50% decrease in error rates and a 40% decrease in total transaction time by incorporating technology into workflow proc...
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